1.Can I cancel my reservation?
If you want to cancel an existing reservation, make sure you have checked the cancellation policy first.
To cancel a reservation, click on “Cancel Reservation” in the Reservations section, type in your reservation confirmation number and click on “cancel”. A cancellation confirmation will be sent to your e-mail address.
2.Can I check the status of my reservations?
Yes. To check the status of any existing reservation you may have, click on the “Check Reservation” option in the Reservations Section and type in your reservation confirmation number. All reservations referring to this reservation confirmation number will be displayed.
3.Where do I find the cancellation policy referring to my reservations?
The cancellation policy can be found in three different areas: on the online reservation form, on your written reservation confirmation and in the “Cancellation Policy” function in the Reservations section.
4. At what time can I check-into my room?
Rooms are normally available from 2.00 PM
5. At what time must I check-out of my room?
You should leave your room by 11.00 AM
6. Is there a fee for the car park?
Please note that the hotel's onsite parking facilities have limited space. The outdoor car park on the hotel's premises (22 spaces) is free of charge. The hotel's garage (10 spaces) costs € 10,00 per day.
There are 2 main parking areas (at a charge) close to the hotel:
- public parking in Piazza della Tessitrice (50 m from Hotel Como)
- public parking "Ippocastano" in Via Aldo Moro (130 m from Hotel Como)