1.Can I cancel / modify my reservation?
If you want to cancel an existing reservation, make sure you have checked the cancellation policy first.
To cancel a reservation, click on “Check Availability" on the top right of the homepage, then click on "Manage your Reservation" on the bottom left and type in your login and password. Then click on “cancel”. A cancellation confirmation will be sent to your e-mail address.
If you would like to modify your reservation you will have cancel the existing reservation first and then make a new reservation.
2.Can I check the status of my reservations?
Yes. To check the status of any existing reservation you may have, click on the “Check Reservation” option in the Reservations Section and type in your reservation confirmation number. All reservations referring to this reservation confirmation number will be displayed.
3.Where do I find the cancellation policy referring to my reservations?
The cancellation policy can be found in three different areas: on the online reservation form, on your written reservation confirmation and in the “Cancellation Policy” function in the Reservations section.
4. At what time can I check-into my room?
Rooms are normally available from 2.00 PM
5. At what time must I check-out of my room?
You should leave your room by 11.00 AM
6. Is there a fee for the car park?
Please note that the hotel's onsite parking facilities have limited space. The outdoor car park on the hotel's premises (22 spaces) is free of charge. The hotel's garage (10 spaces) costs € 10,00 per day.
There are 2 main parking areas (at a charge) close to the hotel:
- public parking in Piazza della Tessitrice (50 m from Hotel Como)
- public parking "Ippocastano" in Via Aldo Moro (130 m from Hotel Como)
7. Is the local city tax included in the room rates?
The room rates do not include local city tax. Local city tax cannot be prepaid and must be paid directly by guests at the hotel prior to departure. Local city tax amounts to € 2.5 per person per night. The following are not subject to local city tax: children below the age of 14, guests staying longer than 4 consecutive nights (i.e. city tax is not applicable from the fifth night onwards) physically challenged guests and their carer.